Privacy Policy
Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with Singapore's Personal Data Protection Act (PDPA).
Collection of Information
We collect different types of information to improve our services and provide a better user experience. The types of data we collect include:
Personal information such as name, email address, phone number, addresses and payment information. This information will be used to process transactions and fulfill orders.
We automatically collect non-personal information when you visit our site, including IP address, browser type and version, pages visited and time spent on the site, and referral source. This information will be used to provide you, maintain and improve our website and services.
We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. You can manage or disable cookies in your browser settings.
Use of Information
The information we collect is used to enhance our website and services by ensuring optimal functionality and performance. It allows us to process transactions and fulfill orders efficiently whenever applicable. Additionally, we use the data to communicate with you by sending newsletters, promotional emails, and important updates, but only if you have given us your consent. We also utilize the information to respond to inquiries and provide effective customer support. Furthermore, it helps us identify, prevent, and resolve security or technical issues, ensuring a safe and seamless user experience.
How We Share Your Information
While we do not sell or rent your information, we may share it with trusted third-party service providers when necessary to operate our business and fulfill your requests. This includes payment processors to securely handle transactions, shipping and delivery partners to ensure the proper handling of orders. Additionally, we may share information with legal and regulatory authorities if required by law to comply with legal obligations or protect our rights.
Your Rights and Choices
You have the right to know how your data is collected, used, and shared, as well as the right to access, correct, or delete your personal information when necessary. You can also opt out of certain data processing activities, such as direct marketing, and request a copy of your personal data in an accessible format. You may contact us at any time to contact@potico.sg .
Retention of Your Information
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as permitted by law. We will delete or anonymize your data once it is reasonable to assume that retention no longer serves its original purpose and is no longer required for legal or business reasons.
We may retain your transaction data as required for accounting and tax compliance under applicable laws. We may also retain your data to facilitate future transactions. However, you may request the removal of your personal data from our systems, except where we are legally required to retain it for accounting or taxation purposes.
Transfer of Personal Data Outside Singapore
If we transfer your personal data outside Singapore, we will ensure that the recipient provides a standard of protection comparable to that under the PDPA.
Data Security
We implement reasonable and appropriate technical and organizational measures to protect your personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. These safeguards are maintained in accordance with our obligations under the PDPA.
Contact Details of our Data Protection Officer
If you have any questions, requests, feedback, or concerns regarding how we handle your personal data, you may contact our Data Protection Officer (DPO) using the details below. We are committed to addressing your concerns promptly and to the best of our ability.
Name: Mr. Saul Molla Cuesta
Email: saul@potico.com